To get started go to the "start fundraising" button on the home page - www.experianrobinhood.com. Follow the simple instructions to create your account. Your username makes up the end of the individual URL e.g. www.experianrobinhood.com/bethsmarathon. When you have successfully created your account an email will be sent to the email address you provided. Now all you have to do is follow the link in that email to verify your email account and you're ready to log in and start fundraising.

Once the event is over your fundraising page will be open until the 9th November 2008 for this year to allow your supporters time to donate.

All donations are split equally between the four charities - 25% of all donations and any gift aid reclaimed is paid to each charity - the Alzheimer's Society, CLIC Sargent, the Fire Fighters Charity and Headway.

Adding a photo is easy. Select 'media' in the top user navigation bar. First you need to create an album to add your photos or videos to. Give it a name and description, as well as, select the privacy settings you'd like. Then select 'add album' at the bottom of the page and start uploading your media.

To upload a photo for your main page image select 'edit' next to 'profile' in the top user navigation bar then select the photo tab; here you can upload the image you wish to display.

First of all, log into your account and select 'profile' in the top user navigation bar. Your profile will appear which will show a progress bar of how close you are to reaching your fundraising target. Below that will show the actual amount raised excluding the gift aid. There is also a list of all your supporters and how much they have individually donated including gift aid.

If you wish to create a team page, click on 'groups' along the top user navigation bar. On the 'My Groups' tab click on 'Create New Group' and enter the name of the team and a brief description of what the team is about. Then select the privacy settings which you think appropriate. Click 'add group' which will confirm your new team page and also allow you to add a photo of your team. By clicking on 'groups' and then 'edit group' which is positioned to the right of your selected team, you will then be able to invite people to join your team, add photos, and edit comments using the tabs along the top of the page.

You will be able to track how much money your group has raised to date, as well as, other group information by clicking on 'groups' on the top user navigation bar. Find the group you are looking for and click on 'view group'. Under 'group fundraising' you will see the amount raised to date.

Your potential supporters can either go to www.experianrobinhood.com/ then do a search for their desired fundraiser by entering the fundraisers name or their username into the "donate to a friend" search field. Alternatively, they can go direct to the fundraisers unique web address, i.e. www.experianrobinhood.com/bethsmarathon.

The four charities will receive your online donations on the 15th October 2008 for donations to the 30th September 2008 and on the 30th November 2008 for all donations to the 9th November 2008. The fundraising pages will be closed on the 9th November 2008 for the 2008 event.

Gift Aid allows charities to claim back 25% on every donation from individuals who are eligible to claim gift aid, in accordance with the requirements of the Gift Aid Scheme, as they apply from time to time. In addition a transitional relief of 3.2% will be repaid to charities (for donations from 6th April 2007 to 5th April 2011). Therefore Gift Aid allows charities to reclaim effectively a total of 28.2%.

All donors, who are UK taxpayers, can make a declaration that makes them eligible for Gift Aid reclaims. To apply for Gift Aid you must pay an amount of Income Tax and/or Capital Gains Tax at least equal to the tax that the charity reclaims on your donation in the appropriate tax year. You can only make a Gift Aid declaration on your own money. You cannot make a declaration on behalf of someone else or on behalf of a company.

We accept no responsibility for donors who choose not to use Gift Aid, or those who apply to use Gift Aid but who do not qualify.

If you are a donor, when you make a donation you enter your full name, home address including postcode and confirm you wish for Gift Aid to be reclaimed on your donation. We will pass this information onto the charities and HMRC for the purposes of reclaiming tax on behalf of the charities.

You can make a donation and remain anonymous, but if you remain anonymous you can't apply for gift aid on your donation, as full details (as detailed above) are required by us to reclaim gift aid.

Any information from which it is possible to personally identify people which is captured (including: donor's full name, address and email address) will be captured in a secure manner, processed and stored at all times in accordance with the Data Protection Act 1998.

My Charity Page Limited, who powers the website will comply with any instructions of all donors in respect of their personal data and will not pass any such personal data to any third party without the donor's consent.

Example: Mr J Smith donates £100 to his friends fundraising. Mr J Smith confirms that he is a UK Tax payer and provides his home address. Mr J Smith's £100 donation is treated as being made after deduction of basic rate tax at 20%. The gross value of the donation before tax is £125.00 (£100.00 - 100/80), - this is the amount of money you would need to earn to receive £100.00 after tax. The charity can claim the £25.00 of basic rate tax (£100.00 - 20/80) that the taxpayer is treated as having paid on the gift, effectively an extra 25% on top of the value of the £100.00 donation. HMRC will pay a further 3.2% transitional relief (after Royal Assent) i.e. £3.20. In summary the charities will receive in equal portion, £100 from Mr J Smith plus a £28.20 gift aid refund from HMRC, which is a total of £128.20. £32.05 to each of the charities sponsoring this event.

Full details about the Gift Aid Scheme can be found on HMRC website:

http://www.hmrc.gov.uk/charities/giftaid-charities/how.htm

or call our helpline: 0800 567 7102

No, no commission, transaction or administration charges are deducted from the donations. This means 100% of the donations goes to the charities.

Yes. Login to your account and click on 'my events' on the top navigation bar. Then click on the 'donations' tab which will show a list of donations you have received. By clicking on 'add offline donations' you will be able to add your offline donations. Offline donations will be added to your overall fundraising total on your profile page.

Login to your account, and click on 'blog' on the top navigation bar. Click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the mountain icon towards the right of the toolbar. This will open up another window where you can browse your computer for the photo you wish to add. Click on 'upload image' and then towards the bottom of the window click 'insert image'. Click on 'post entry' and your photo will be uploaded onto your blog.

To add a video click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the flash icon towards the right of the toolbar. This will open up another window where you can browse your computer for the video you wish to add. Click on 'upload' and then towards the bottom of the window click 'insert flash'. Click on 'post entry' and your video will be uploaded onto your blog.

If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.

If you are aboslutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!

To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.

You can update your email address on the My Account page.

To report an error or problem with the site, you can contact us here.

If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.

You can report spam, pornography, or any other inappropriate content here.